Delivery & Installation Information
We offer a nationwide delivery service to all 32 counties in Ireland, so whether you are in Cork, Donegal or Dublin, we will deliver to you.
|Items* (Under €100):||€4.99|
|Items* (Over €100):||Free Delivery|
|Large Kitchen Appliances (under €400 - 1 item):||€19.99 (€4.99 each for additional item)|
|Large Kitchen Appliances (over €400)||Free Delivery|
*Items include Laptops, TV, Vacuums, Portable Electronics, Small Kitchen Appliances. EXCLUDES Large Kitchen Appliances.
Delivery times: Monday to Friday.
|Delivered in||Delivered by|
|Items*||Next day delivery||An Post|
|Large Kitchen Appliances||3-5 Working Days||Independent transport company|
All items (excluding large Kitchen Appliances) are delivered by An Post parcel service and will be delivered next working day provided that the product is in stock and the order is received before 3pm on Monday to Friday (inclusive).
*Please note that we can deliver small items to your work address for your convenience.
We offer next working day delivery to most parts of Munster provided that the product is in stock and the order is received before 1pm Monday to Friday. All areas will be delivered within 3-5 working days at the very latest. (Note: Cork city deliveries are also available on Saturday mornings)
You will be contacted by a member of the Soundstore online team as soon as your order has been processed in order to confirm the delivery date.
Special order items:
Any product that is showing the "Special Order" symbol means that delivery/collection normally will be within 4-7 working days. However we will contact you within 1 working day to confirm.
Can I track my order?
Yes, for small items delivered by An Post we will email you with the details of your tracking number. For large appliances we will contact you to arrange delivery.
What happens if I miss my delivery?
For small items delivered by An Post, the postman will leave details of the local depot where you can pick up your item. For large items you will be contacted to arrange delivery. Our driver will contact you an hour in advance of arrival. If nobody is home to accept the delivery we will try to reschedule at the next available date.
Will you dispose of my old appliance?
We remove old appliances on a like for like basis provided they are disconnected, clean and ready for the driver at the time of delivery (This does not apply to An Post deliveries).You can also return your old electrical items for free to any of our stores (no purchase necessary). Please see the Recycling/PRFC Explained page for further information.
Do you provide an installation service?
Yes, we can provide installation for appliances in many areas around the country. Please contact us to see if we offer this service in your area on 021-4548900 or email email@example.com
The cost of this service will vary depending on the product and type of installation required.
What should I do to prepare for my delivery?
- Measure correctly so you know the new appliance will fit in your kitchen. (This should be done before you buy).
- Check access routes to ensure there is enough space for the delivery van and enough room to get the appliance through doors and hallways.
- Remove any obstacles such as furniture so your appliance can be delivered as quickly and efficiently as possible.
What should I do if there is a problem with my delivery?
If there are any problems with your delivery please contact our online orders team immediately on 021-4548900 or email us: firstname.lastname@example.org