If you are unhappy with your purchase, please let us know.

Unless faulty (please see policy on faulty items), you are welcome to return any item within 14 days of purchase, if possible in the store it was purchased.

In order for an item(s) to qualify for a full refund or exchange they must be returned in as sold* conditions and accompanied by proof of purchase.

We reserve the right to refuse a return under this policy, if the goods are not in a as sold condition.

A restocking fee will apply, where the item(s) returned have diminished in value through:

  • handling of the item(s),
  • having been opened,
  • having been taken out of the original packaging
  • having begun Installation

If a promotional item was included in the original sale, this will also need to be returned to claim the refund. If the promotional item is no longer available, its equivalent non-discounted value will be deducted from the refund amount.

Please note the goods must not have any data inputted on them, they must be in their original packaging, they must not have been used and or installed.

Please note that if you wish to return an order due to a change of mind you will be responsible for all transport costs when returning goods to a store or a warehouse.

* As sold condition means that the goods are unopened, in their original packaging with all documentation, and the item and its packaging are undamaged and unused.

Return Policy Exclusions

We are unable to offer a refund or an exchange under this policy on the following items:

  • Installed kitchen appliances
  • Special order items
  • SOUNDSTORE Vouchers
  • Personal or hygiene products (e.g. electric blankets)
  • Headphones
  • Technology products where the tamper proof seal has been broken such as Software, laptops, tablets, wearables, and any other device that captures personal data
  • We do not offer refunds or exchanges on ex-display items

Returns Refund Conditions and Other Charges

Please be aware that you will be responsible for all transport costs when returning an item to a store or warehouse.

If the original purchase was made with a credit/debit card, that card must be physically present and available when the refund is made.

Where the original form of payment was made by cheque or bank draft, a cheque to the value of the original payment will be issued within 10 working days and posted out.

We recommend you read our Returns Policy in full prior to you making a purchase from our website.

This online return policy applies only to orders and goods received which have been bought online at hyva.soundstore.ie.

We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 14 days from the day after delivery of the item(s).

We must be informed of your decision to cancel and return your order within 14 days from the day after delivery of the item(s). You have a further 14 days from the date you cancelled to return the item(s) to us.

While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in as new* condition and returned in their original and undamaged packaging.

* As new condition means the item(s) should not be handled/used beyond what is necessary to inspect the features and characteristics of the item(s).

Online Returns Exclusions

We are unable to offer a refund or an exchange under this policy on the following goods once they have been removed from their packaging in the interest of hygiene:

  • headphones,
  • headsets,
  • electric blankets.
  • Kitchen appliances where installation has already begun

In addition, any technology products, software DVDs, and CDs purchased with a tamper proof seal cannot be returned once this seal is broken.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores to ensure you are completely satisfied. If you have any questions about this policy, please contact our Customer Service Team at [email protected].

Returns Refund Conditions and Other Charges

Your Right to Cancel your Online Order (Right of Withdrawal)

This cancellation policy only applies to orders and goods received which have been bought online at hyva.soundstore.ie

 

As per the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, if you wish to return goods you have purchased from our website, you can notify us by email or phone or by returning the goods to your local store. While you can inspect the goods, please note the goods must not have any data inputted on them, they must be in their original packaging, they must not been used and or they must not have been installed.

While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in “as new” condition and returned in their original and undamaged packaging.

Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will refund your delivery cost only if the return is as a result of our error (e.g. faulty product or incorrectly shipped) and that if you wish to return an order due to a change of mind you will be responsible for all delivery costs when returning goods to a store or a warehouse. In addition, a fee may apply, where the item(s) returned have diminished in value through handling the item beyond what is necessary to inspect the features and characteristics of the item(s).

Please note that if you wish to return an order due to a change of mind you will be responsible for all transport costs when returning goods to a store or a warehouse. In addition, any refund processed to yourself will be subject to any diminished value of the goods which may arise from the mishandling or misuse of the goods beyond what is necessary to inspect the goods upon you receiving them.

This policy does not affect your legal rights.

We take every care to try to ensure that your purchase arrives at your door in perfect condition. However on rare occasions a product may get damaged in transit.

If you do receive a transit damaged product then you need to contact us straight away (within 24 hours) by e-mail at [email protected] or by phone at 021 4548900.

We will arrange a collection (free of charge) or send you a label (see more below for “Returns with An Post”) for you to return the product to us and issue either a refund or a replacement product. Please ensure that you do not use the product unless you have been advised otherwise by a member of our team.

Returns with An Post

If you need to return to us a faulty product that was delivered with An Post, you can return the product to your nearest Soundstore (see our Store Locator for your nearest store) or:

Step 1 Email us at [email protected] or call us on 0214548900 and we will arrange for a label to be posted out to you.

Step 2 Attach the returns label to the outside of the package you wish to return.

Please make sure goods are packaged in their original packaging only.

Step 3 Bring the parcel to y our local An Post depot of choice and drop it off.

Step 4 We will advise once the item is received and issue either a refund or a replacement product.

If you believe that your product may be faulty then please:

  • Check all connections to ensure that they are securely in place
  • Ensure that you have read the installation/trouble shooting section of the manual as it may be a common fault that can be easily resolved

If you cannot resolve the problem then you can either bring the product to one of our Soundstore stores (see our Store Locator for your nearest store) along with your receipt or e-mail us at [email protected] and we will advise on how to proceed.

*Please note that for large kitchen appliances, an engineer sent by the manufacturer will need to come to your house to assess the faulty product.

Returns with An Post

If you need to return to us a faulty product that was delivered with An Post, you can return the product to your nearest Soundstore (see our Store Locator for your nearest store) or:

Step 1 Email us at [email protected] or call us on 0214548900 and we will arrange for a label to be posted out to you.

Step 2 Attach the returns label to the outside of the package you wish to return.

Please make sure goods are packaged in their original packaging only.

Step 3

Bring the parcel to your local An Post depot of choice and drop it off.

Step 4

We will advise once the item is received and issue either a refund or a replacement product.

Goods returned for repair will be assessed and/or repaired within a reasonable time frame. These times may vary due to reasons beyond both our control and the repairer’s, i.e. part availability or incorrect fault description.

You may be required to pay labour, assessment and/or freight fees if goods are determined to have been damaged by misuse or accidental damage.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

This policy does not affect your legal rights.