Soundstore Privacy Policy

Tranio Investments Ltd., trading as Soundstore, is registered in Ireland at Unit 1-4 Greenmount Industrial Estate, Pouladuff Road, Cork, T12 E3C6 Ireland. Registration No. : 234424.

This privacy policy describes how our organisation uses the personal data we collect from you when you interact with our website. It describes how and why we, as data controller, obtain, store and process personal data, i.e., information relating to you that enables us to identify you, e.g., your name, email address, payment details and information about your access to this website so that we can fulfil our contractual obligations and orders with you.

 

What data do we collect?

Depending on your interaction with us we may collect the following personal data from you

  • Title, First Name and Surname
  • Email address
  • Billing & Delivery address
  • Home & Mobile Telephone number
  • Order history
  • Saved items
  • Contact history – queries or complaints you have made to us
  • Communications between us by letter, email, live chat, phone and social media
  • Customer behavior via cookies
  • User ID
  • Soundstore User Password
  • Your shopping preferences
  • Details of your visits to our website
  • IP address

 

How do we collect your data?

You directly provide Soundstore with most of the data we collect. We collect data and process data when you

  • Register online or place an order for any of our products
  • Voluntarily complete a customer survey, enter a competition or provide feedback on any of our message boards or email.
  • Sign up to our newsletter
  • Use or view our website via your browser’s cookies – we do this on the basis of your consent for our website to place cookies or similar technology on your device.

 

How will we use your data? 

Soundstore collects your data in order to

  • Process your order and manage your account.
  • Organise home delivery or contact your regarding your click and collect orders
  • With your consent, email you with special offers on other products we think you might like, providing you with early access to sales, promotions, discounts, competitions and more.
  • Respond to your queries, issues or complaints on the basis of our contract with you, our legal obligations and our legitimate interests in providing you with the best possible experience.
  • Personalise and assist your use of our website.
  • Protect you and your account and our business from fraud and other illegal activities. Personalise and assist your use of our website.
  • Protect you and your account and our business from fraud and other illegal activities.
  • Send you review requests (via our trusted third parties) to gain valuable customer feedback and help us improve our products and services.
  • We will only use your personal data for the purposes for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 

If you wish to change how we process your data, you’ll find details below in Data Protection Rights.

 

How long do we retain your data?

We need to retain your personal data to satisfy our legal obligations (for example, to administer refunds or returns within the relevant period, administer warranties etc), to deal with complaints and queries, in order to resolve, litigate or defend a dispute and to prevent fraud and abuse.

 

Having obtained your consent (or other legal basis) to contact you, we will retain your personal data for marketing and analysis purposes until you withdraw your consent. If you choose to withdraw your consent to marketing, we will delete your personal data from our systems, unless we have another legal basis to retain it, which may include performance of our contract with you.

 

We will not keep your personal data for longer than is necessary and when we no longer need to keep it, we will securely destroy, delete or anonymise it.

 

Keeping your data secure

Keeping personal data about you secure is very important to us and certain sections of the website may encrypt data using Secure Socket Layer (SSL) encryption technology.

 

We have put in place physical, electronic and managerial security procedures in the storage and disclosure of your personal data to protect it against accidental loss, destruction or damage.

 

Nevertheless, any data transmission over the internet or by any other means can never be fully secure, such is the character of the internet, and provision of personal data by you to us is at your own risk. We take all reasonable measures to protect your personal data by putting appropriate technical and operational security measures in place.

 

When we disclose your personal data to trusted third parties (for the purposes set out in this notice), we require all third parties to have appropriate technical and operational security measures in place to protect your personal data, and we work with them to ensure that your data protection and privacy rights are respected. Where your personal data is shared with a third party, it must only be used for the purposes for which it was supplied.

 

Marketing

Our company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing materials you may always unsubscribe and opt-out at a later date.

 

You have the right at any time to stop Soundstore from contacting you for marketing purposes or giving your data to other members of our Company group.

 

What are your Data Protection Rights? 

Soundstore would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Soundstore for copies of your personal data. We may charge a small fee for this service.
  • The right to rectification – You have the right to request that Soundstore correct any information you believe is inaccurate. You also have the right to request Soundstore complete information you believe is incomplete.
  • The right to erasure – You have the right to request that Soundstore erase your personal data under certain conditions
  • The right to restrict processing – You have the right to request that Soundstore restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to Soundstore processing of your personal data under certain conditions
  • The right to data portability – You have the right to request that Soundstore transfer the data that we have collected to another organization, or directly to you under certain conditions

 

If you make a request, we have one month to respond to you, If you would like to exercise these rights please contact us at [email protected]

 

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

 

For further information visit allaboutcookies.org

 

How do we use cookies?

Soundstore use cookies in a range of ways to improve your experience on our website such as keeping you signed in and understanding how you use our website

You can set your browser not to accept cookies – However, in some cases some of our features may not work correctly as a result.

 

Changes to our Privacy Policy

Soundstore keeps its privacy policy under regular review and will place any updates on this Webpage. Last updated on 20/09/2023.

 

How to contact us

If you have any questions about Soundstore’s privacy policy please do not hesitate in contacting us at [email protected].