Frequently Asked Questions
Shopping with Soundstore
How do I purchase online with Soundstore?
In order to find a particular product type e.g. laptops, simply type in this word in the search engine box located on the top right hand side of each page. The search engine will bring up that particular product. You can also browse through our range of products using the categories at the top of the page.
How do I add a product to my Shopping Basket?
Simply click the "Add to Basket" button located below the description of the item. This will automatically add the product to your basket.
How can I see what is in my Shopping Basket?
This can be viewed at any time by clicking on the "Basket" link which is situated at the top of the page.
How do I remove an item from my Shopping Basket?
If you have added a product to your shopping basket and you no longer wish to purchase it - simply click on "Basket" and click on the "X" button next to the item you do not wish to purchase. This will automatically delete this product from your basket.
If you wish to empty your shopping basket of all items, click on the "Remove All" text.
How do I pay for my order?
You can pay using Visa, Mastercard or PayPal for Soundstore Online purchases. All prices are displayed and charged in Euro. Just follow the prompts in the checkout process in order to complete payment. You will receive an e-mailed receipt as soon as we start to process the order.Helpful Payment Information
- Double check that all the details have been entered correctly before submitting the purchase
- Ensure that your card is registered to the billing address
- After entering the expiry date, please click out of the box
- If you forget your password click “Forgot your password?” and when prompted enter the e-mail address that you registered with
- If you are ordering products that are “Special Order” then please ensure that the expiry date of your card is after the expected release date for your purchase
- Enroll your card in an authentication scheme (Verified by Visa or MasterCard Secure) to ensure the prompt processing of your order
Do prices include VAT?
All prices on our website are in Euro and inclusive of VAT @23%.
Do I need to be a registered customer to purchase on the website?
To make purchases from our OnlineStore, you will be required to register and provide your personal details such as your name, address, phone numbers, email address and any other information that may be required to successfully complete the order. You can also use our guest checkout facility where registration is not necessary to complete the order.
Why is there a option to enter a voucher in your checkout?
Occasionally we will issue a special offer voucher code which you can use in our online store by entering it in the voucher section of the checkout.
How can I contact Soundstore?
My product was damaged/ not working when I got it delivered, what do I do?
Contact the Soundstore Head Office at email@example.com or by telephone at 021 4548900 with your order number and a short description of the problem.
Delivery & Returns
Special order items:
Any product that is showing the "Special Order" symbol means that delivery/collection normally will be within 4-7 working days. However we will contact you within 1 working day to confirm.
Can I track my order?
Yes, for small items delivered by An Post we will email you with the details of your tracking number. For large appliances we will contact you to arrange delivery.
What happens if I miss my delivery?
For small items delivered by An Post, the postman will leave details of the local depot where you can pick up your item. For large items you will be contacted to arrange delivery. Our driver will contact you an hour in advance of arrival. If nobody is home to accept the delivery we will try to reschedule at the next available date.
Will you dispose of my old appliance?
We remove old appliances on a like for like basis provided they are disconnected, clean and ready for the driver at the time of delivery (This does not apply to An Post deliveries).You can also return your old electrical items for free to any of our stores (no purchase necessary). Please see the WEE Recycling page for further information.
Do you provide an installation service?
Yes, we can provide installation for appliances in many areas around the country. See Installation Services for more information or contact us at info@soundstore,ie to see if we offer this service in your area.
The cost of this service will vary depending on the product and type of installation required.
What should I do to prepare for my delivery?
- Measure correctly so you know the new appliance will fit in your kitchen. (This should be done before you buy).
- Check access routes to ensure there is enough space for the delivery van and enough room to get the appliance through doors and hallways.
- Remove any obstacles such as furniture so your appliance can be delivered as quickly and efficiently as possible.
What should I do if there is a problem with my delivery?
If there are any problems with your delivery please contact our online orders team immediately on 021-4548900 or email us: firstname.lastname@example.org
What is the delivery fee?
No matter where you are in Ireland the following are the delivery fees:
- Large Items = €25.00
- Small Items = €5.99
See the "Delivery Information" page for more information.
How quickly will I receive my order?
Our aim is to deliver all "Small items" purchased on the next working day (provided that the order has been received before 3pm Monday to Friday). We use An Post to deliver these products to your door.Large Kitchen Appliances are delivered next working day in most parts of Cork for orders placed before 12 Midnight and in most parts of Munster for orders received before 3PM provided the item is in stock in your region & within 3-5 working days in all other areas (Note: Cork City deliveries are also available on Saturday mornings)
In the unlikely event that we cannot fulfil your order in the time frame promised, we will contact you immediately to inform you of the delay.
How do I change or cancel an order?
You can change or cancel an order as long as it has NOT been dispatched. For any queries about an online order please contact Soundstore Head Office at email@example.com or by telephone at 021 4548900
Will you collect my old appliance?
We will collect the old appliance at the time of delivery, provided that it is of a similar type or has performed the same function as the new product purchased. (This does not apply to An Post deliveries)
Alternatively you can return the old appliance to one of our stores or distribution centre or you can bring it to any Civic amenity centre free of charge. For further details see the "Recycling/PRFC Explained" page.
Can I return a product?
Yes you can. You have a statutory right to return goods purchased online up to 14 days from the day of delivery (called the "cooling off period"). If upon receipt a product is found to be in anyway defective, please contact us and we will deliver a new one to you or refund you the cost of the product. Any breakages/ damages must be reported within 24 hours of delivery. For full details see the "Returns" page.