Returns, Cancellation and Faulty Goods Policies
RETURN - Non Faulty Goods / Product Not Wanted
When you make an online purchase you have a statutory right to return goods (other than perishable or made to order/customised goods) up to 14 days after receiving your order.
If you wish to return your order you must contact Soundstore in writing or email firstname.lastname@example.org with the order reference number. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must NOT have been used, installed nor had any data inputted. DVDs, CDs, Memory Cards and Software must still be sealed. The order will be exchanged or refunded upon receipt of the goods.
All goods should be returned to one of our stores (see our Store Locator for your nearest store) or else returned to:
HEAD OFFICE ADDRESS:
RETURN: Faulty / Damaged Product
We take every care to try to ensure that your purchase arrives at your door in perfect condition. However on rare occasions a product may get damaged in transit.
<span >If you do receive a transit damaged product then you need to contact us straight away (within 24 hours) by e-mail at email@example.com or by phone at 021 4548900. We will arrange a collection (free of charge) and issue either a refund or a replacement product. Please ensure that you do not use the product.
RETURN: Product Appears To Be Faulty
If you believe that your product may be faulty then please:
Check all connections to ensure that they are securely in place
Ensure that you have read the trouble shooting section of the manual as it may be a common fault that can be easily resolved
If you cannot resolve the problem then you can either bring the product to one of our Soundstore stores (see our Store Locator for your nearest store) along with your receipt or e-mail us at firstname.lastname@example.org and we will advise on how to proceed.
*Please note that for large kitchen appliances, an engineer will need to come to your house to assess the faulty product.
You have TWO options on how you can receive a refund from Soundstore:
E-mail us firstly at email@example.com, quoting your order number and then send the product back to us at our Head Office. We will then give you a full refund for the cost of the product plus the delivery charge paid if it is a faulty/ damaged product. (The delivery charge will not be refunded for ‘Non Faulty Goods / Product Not Wanted)
You can return the product to one of our stores (see our Store Locator for your nearest store). You will be required to produce the receipt and also the card that you paid with, so that we can refund it.
Note: Refunds will take 3-5 working days to be credited to your card. We cannot refund your purchase if the seal has been broken on any Memory Cards, Software, DVDs or CDs.
We can change or cancel an order up until it is dispatched from us. Contact us IMMEDIATELY by e-mail at firstname.lastname@example.org or by phone at 021 4548900. Once the order has been dispatched you must follow our returns policy above.